Leadership Transformation at Auckland Eye

Introduction

Auckland Eye Clinic, New Zealand’s largest premium eye care provider, partnered with Paradigm Shift to enhance leadership capacity and foster a collaborative organisational culture. Led by Rebecca Morris, this tailored leadership development programme addressed key behavioural and cultural challenges to align with Auckland Eye’s mission of delivering life-changing eye care.

The Challenge

Internal engagement surveys revealed significant leadership challenges:

• Reactive management styles hindering decision-making.

• Limited delegation and communication effectiveness.

• A lack of alignment and collaboration across leadership levels.

The leadership team sought a comprehensive solution to foster cohesion and empower leaders to drive organisational success.

Our Approach

Paradigm Shift delivered a multi-phase programme designed to empower leaders, strengthen collaboration, and build a high-performance culture.

1. Phase 1 (2023): Focused on foundational leadership skills such as self-awareness, communication, and effective time management.

2. Phase 2 (2024): Introduced advanced concepts, including critical thinking, decision-making, and coaching, while accelerating the integration of new leaders.

3. Phase 3 (2025): Will consolidate learnings and embed sustainable leadership behaviours across the organisation.

Tailored Interventions: The programme combined immersive full-day leadership sessions with small-group coaching to apply practical tools and insights in real time. The format ensured leaders could address challenges, learn collaboratively, and implement new strategies effectively.

Ongoing Support: Paradigm Shift provided leaders with customised tools to track progress, foster accountability, and sustain momentum between sessions. The flexibility to adapt to emerging needs was a cornerstone of the programme’s success.

Feedback Highlights

The programme received overwhelmingly positive feedback from Auckland Eye’s team:

Personal Growth

• Participants experienced significant personal development, enhancing self-awareness and understanding of leadership behaviours.

• Increased confidence in decision-making, effective communication, and handling challenging situations.

Team Collaboration

• Strengthened relationships among team members, fostering trust and cross-functional collaboration.

• Shared experiences inspired openness to new ideas and collective problem-solving.

Practical Outcomes

• Leaders noted actionable insights and strategies that were easy to integrate into their daily leadership practices.

• Enhanced ability to approach challenges with greater clarity and purpose.

Engaging Structure

• A well-paced programme structure allowed participants to build on their skills progressively over time.

• A mix of interactive group sessions and tailored activities kept engagement levels high.

Exceptional Facilitation

• Rebecca Morris was commended for her ability to create a safe, supportive space for learning and growth.

• Her expert guidance left a lasting impact on participants, helping them navigate their leadership journeys effectively.

Supportive Environment

• Offsite venues provided a conducive environment for focus and reflection away from daily pressures.

• Participants valued the opportunity to engage in meaningful discussions in a collaborative and relaxed setting.

Results

Quantitative Impact:

• Engagement scores improved by 76%, marking a significant cultural shift.

• Leaders reported more confident decision-making and reduced reliance on reactive management​​.

Qualitative Outcomes:

• Greater alignment and trust within the leadership team.

• A more transparent, collaborative culture enabling effective problem-solving.

• Teams shifted from transactional to strategic, value-driven approaches​​.

Client Feedback:

• “I wanted to take a moment to express my heartfelt gratitude for the training you provided me. The knowledge and skills I gained from the OMNIA program have not only enhanced my professional development but have also had a significant impact on my personal life. My relationship with my high performing team improved significantly and the knowledge gained has also assisted me to forge a strong bond with my teenage daughter. Once again, thank you from the bottom of my heart for the training you provided. Your dedication to delivering high-quality training is commendable.” - Marie Dickinson (Marketing Manager)

• "Life changing! I went from one of the lowest points of my life to finding myself again and making that person even better. It has started me on a path of self-work and actually believing I deserve to manifest great things in my career and life."

• "Paradigm Shift created a safe environment for all participants to share, learn, query, challenge, and most importantly, grow. The programme really worked."

• "The Paradigm programme and their team's commitment to develop our leadership, especially Rebecca's sharing and experience, is invaluable."

• More testimonials can be found here: [Website link]

Looking Ahead

Auckland Eye is gearing up for the third phase of the programme in 2025, which will focus on consolidating gains and embedding a high-performance leadership culture. Paradigm Shift will continue to support Auckland Eye in achieving its strategic goals.

Conclusion

Through Paradigm Shift’s bespoke leadership development programme, Auckland Eye Clinic transformed its leadership team and organisational culture. By fostering self-awareness, collaboration, and resilience, the clinic is now positioned to meet future challenges while maintaining its reputation as New Zealand’s leading eye care provider.

Paradigm Shift’s unique ability to customise leadership programmes ensures that businesses like Auckland Eye receive the right tools and strategies to unlock their potential.