I saw this particular video clip this week which was awesome footage.
Slow traffic was crawling along the road in one lane and everyone patiently waiting in line in the right hand lane as you can see. The left hand lane was clear and it was evident that it was not to be used for queue jumping.
However a car came racing down the left hand lane wanting to jump to the front of the line. A very clever driver in a Renault stops him from moving forward by jumping in the left hand lane and playing a game with him to ensure he could not pass at all costs. This goes on for some time until the tail of the queue position is where the original car would have been. The short cut driver was frustrated, angry and yelling all sorts of abuse at the driver stopping him from moving forward.
In business, we take short cuts to generally make our life easier, to avoid having the necessary difficult conversations and to save us time. We don’t often stop to think about the impact on others, the consequences of continually taking shortcuts.
But this I do know, one day, the unexpected response will happen and it will affect you and your business.
This could be something like a key employee may rock into your office one morning and resign. For you it’s a major blow as you have not planned for a risk strategy around employee retention, but the employee sees it as a ticket to freedom. They no longer have to “stand in the queue” continually providing stories and excuses as to why you cruise by the team every morning. The message is clear.
In the end the short cut costs you money, time and reputation.
Are you taking short cuts in your business? Look in three areas:
1. Employee satisfaction
There is only one question to ask here. Does the team do the things they need to do because they have to or they want to? If it’s the former there is some serious work to do and short cuts won’t cut it.
2. Client Satisfaction
Where are you taking shortcuts with your clients? Do you know what they want and how they want it delivered from you? Do they refer you often? Is the short cut going to mean that they will one day move somewhere else to someone else who understands them just a little bit better and who doesn’t take risks around short cuts where it impacts on them directly.
3. Self satisfaction
Identify WHY you are wanting to take shortcuts. List them out individually and break it down further as to the reasons. How does it make you feel when you do it and when did it start? The patterns will also give you some insights into your business performance as well.
Be prepared for when you get the wake up call (like a Renault under your front bumper) it could be time to make the necessary changes.
AND next time you are sitting in the queue desperately wanting to get somewhere quicker, take a deep breath and ask; Is this really going to help me long term get to my destination?
As always love to hear your thoughts.
Until next week,